If Google finds the new CNAME record, the Create Password screen displays.

Return to the recovery wizard and click Next.

This makes it more likely that Google will find the new record and allow you to immediately reset your password.

After adding the CNAME record, wait a few minutes before clicking Next.

If your hosting provider is separate from your domain registrar, make sure you are modifying the CNAME record with your hosting provider. For details, go to Recover your Google Workspace password with a CNAME record.

Follow the instructions to add a CNAME record to your domain’s DNS settings.

Click Next Try another way until you get to this screen:.

This option works best if you are familiar with managing domains. If you don’t have recovery options set up, the recovery wizard asks you to verify your domain. Option 2: If you did not set up email or phone recovery information Go to Allow super administrators to recover their passwords for details.

Your organization doesn’t allow admins to reset their own passwords.

You didn't add recovery information to your admin account.

Reasons you might not have recovery email or phone options Follow the instructions to reset your password.

If you have a recovery email or phone number set up for your account, Google will send you a verification code.

Enter your recovery email address or phone number, then click Next.

Or, you might receive a message to enter an email address so support can contact you later.įorgot the email address you use to sign in

Go to and enter the email address you use to sign in to your administrator account.

Administrator username and password mac